1. What is Serenity Wig Boutique?

Serenity Wig Boutique is a dedicated space for purchasing high-quality wigs. We offer a range of styles for fashion purposes and provide specialized support for individuals experiencing hair loss due to medical conditions.

2. Who can buy wigs from Serenity Wig Boutique?

Our wigs are available for anyone looking to enhance their style or manage hair loss. Whether you’re undergoing chemotherapy, experiencing alopecia, or simply want a new look, we have something for you.

3. What types of wigs do you offer?

We offer a variety of wigs, including synthetic, human hair, and heat resistant wigs. Our collection includes different styles, lengths, colors, and cap constructions to suit diverse preferences and needs.

4. Do you provide support for individuals with medical conditions?

Yes, through our Well-being Program, we support those experiencing hair loss due to chemotherapy and cranial radiation therapy. From the start of hair loss to regrowth, we offer individual attention, privacy, and expert care to help you feel confident and beautiful.

1. How do I choose the right wig for me?

In our physical store, our experienced staff can help you
choose the perfect wig based on your preferences, lifestyle, and needs. We
offer personalized consultations to ensure you find a wig that boosts your
confidence.

2. Can I try on wigs before purchasing them?

Yes, we have a private fitting area where you can try on
different wigs and find the one that suits you best.

3. How do I care for my wig?

Each wig comes with specific care instructions. Generally,
synthetic wigs require gentle washing and minimal heat styling, while human
hair wigs need more maintenance, including regular washing, conditioning, and
styling.

4. Do you offer wig customization?

Yes, we provide customization services such as cutting,
styling, and coloring to ensure your wig looks and feels perfect for you.

5. What is your return policy?

Due to hygiene reasons, we do not
offer refunds, but we do provide exchanges or store credit. Store credits do
not expire. Customers are responsible for the shipping costs of all returned
items. Returned items must be in their original packaging with all labels
intact and must not be worn, washed, brushed, combed, or scented. You have 5
days from receiving your order to initiate an exchange if the color or style is
not right for you.

To start the exchange, call us
immediately with your name, email, and item details. We will provide you with a
Return Merchandise Authorization (RMA) number and return instructions. Return
the item within 1-2 days after receiving the RMA number. We will then assist
you with choosing a new item or issuing store credit.

1. How can I place an order?

You can place an order through our website or visit our physical
store/boutique in person. For personalized assistance, feel free to contact us.

 2. What are your payment options?

We accept various payment methods, including credit/debit
cards.

3. How long will it take to receive my order?

Delivery times vary based on your location and the
availability of the wig. Typically, orders are processed within 1-2 business
days and shipping takes an additional 3-7 business days.

1.What support services do you offer for medical
patients?

We offer a range of support services, including private
consultations, fitting sessions, and personalized advice for those undergoing
treatment for cancer, alopecia, and other conditions. Our goal is to help you
feel comfortable and confident.

2. How can I book a consultation?

You can book a consultation by calling us, sending an email,
or using our online booking system available on our website.

3. What safety measures are in place for in-store
visits?

We prioritize your health and safety with strict hygiene
protocols, including sanitizing all wigs and equipment, providing hand
sanitizers, and ensuring private, comfortable fitting rooms.